Shipping Policy
Processing & delivery
Most orders ship within 3–5 days from the order date. Tracking is emailed automatically as soon as the label is created.
Shipping rates
We ship every order via regular ground shipping for a flat $10 per kit. No other shipping methods are available right now.
Cold-chain packaging
Packaging is selected for the product and ground-shipping window. Contact support before ordering if your research requires specific handling.
Tracking
A tracking number is emailed once your order ships. You can also view tracking in your account order history.
Domestic only
We currently ship within the United States only. International orders are not accepted.
Lost or damaged
Report any lost, damaged, or incorrect shipments within 7 days of delivery so the team can review the shipment and available resolution.